Support

We know that many companies deal with frustrating technical issues that always seem to happen at the worst time. That is why DCR is committed to providing medium to small sized businesses with the easy-to-reach technical support they need when they need it.

When you call our office Monday through Friday, 8:00 AM – 5:00 PM CST, you will always speak with a live person who will quickly assess your case and send you to our Internal Support Desk team. This team will either resolve your problem or escalate the case to a Support Engineer.

How To Get Support

logo

To get DCR support, call one of the numbers below.

Oklahoma: 918-436-1830

Arkansas: 479-783-6111

Toll Free: 1-800-937-4129

How DCR Delivers Support

DCR delivers support in a variety of ways. One will be right for you!

Telephone Support
Talk to one of our Internal SupportDesk team members.

Remote Support
With your permission, we connect to the problem computer.

Email Support
Clients send email requests directly to our SupportDesk team.

Onsite Support
When needed, DCR Support Engineers come to your office.

Support Agreements

Many clients choose a “pay as you go” option where DCR will bill you directly for the work performed, as it is performed. Other clients prefer to budget for their support by purchasing a prepaid Support Agreement. These agreements provide many advantages including a reduced hourly rate, a monthly statement of support performed and the option to upgrade to 24/7/365 technical support with emergency after-hours contact numbers. In addition, DCR offers prepaid Project Support Agreements and Managed Service Agreements. Call us to discuss what option is best for your business.

Support Services