Support

We know that many companies deal with frustrating technical issues that always seem to happen at the worst time. That is why we are committed to providing medium to small sized businesses with the easy-to-reach technical support they need when they need it.

 

Support Services


How To Get Support

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Oklahoma: 918-436-1830

Arkansas: 479-783-6111

Toll Free: 1-800-937-4129

How We Deliver Support

We deliver support in a variety of ways. One will be right for you!

Telephone Support
Talk to one of our Internal SupportDesk team members.

Remote Support
With your permission, we connect to the problem computer.

Email Support
Clients send email requests directly to our SupportDesk team.

Onsite Support
When needed, our Support Engineers come to your office.

Support Agreements

Many clients choose a “pay as you go” option where we will bill you directly for the work performed, as it is performed. Other clients prefer to budget for their support by purchasing a prepaid Support Agreement. These agreements provide many advantages including a reduced hourly rate, a monthly statement of support performed and the option to upgrade to 24/7/365 technical support with emergency after-hours contact numbers. In addition, we offer prepaid Project Support Agreements and Managed Service Agreements. Call us to discuss what option is best for your business.